This post was originally published on this site.

Have been trying to install Voice of the customer for one of my customers. As with larger customers,
and of course, many of the smaller ones too, I am not allowed to (and I don’t really want to) be the global admin in their Office 365. I am however a Dynamics 365 Service Admin, which I think is fair.

So I was trying to provision Voice of the Customer (VoC) but it failed and after many weird loops and dances with support, of which I will not mention here, I finally got hold of Microsoft support and they were able to tell me that not only did I need to get hold of one of the global admins (you know, one of the scary pale guys who they lock in a safe somewhere cause god knows what would happen if they stepped in front of a car…) but the user also needs to have a full plan 1 Dynamics 365 license.

Said and done, we allocated it, and restarted the installation – do remember that you have to install VoC from the ”Applications” tab, and not only as a Solution.

So, quick recap:
To install VoC, you need:
– Dynamics 365 online instance
– User with Dynamics 365 Plan 1 license
– Same user with Global Admin rights

Gustaf Westerlund
MVP, Founder and CTO at CRM-konsulterna AB
www.crmkonsulterna.se

Originally posted at http://www.crmkonsulterna.se/what-do-you-need-to-have-a-voice/