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October update of Outlook does some chaos with the Outlook app for Dynamics 365

A customer of ours is having some loading issues with the Outlook app so I was doing a bit of searching to see if there was something that could be done. Now this isn’t the issue since the data actually shows but it’s still a good piece of info that I’d thought I’d share.

https://support.microsoft.com/en-us/help/4049314/microsoft-dynamics-365-for-outlook-is-unable-to-render-webpages-after

In short, a security update for Outlook makes the Outlook app for Dynamics 365 unable to load data and to resolve this you need to add a registry D-word on the machine that runs Outlook.

It’s a bit unlucky that there are clashes between different program’s updates but a security update is seldom a bad thing so it’s good that there’s a work around for it.

Rickard Norström
Developer at CRM-Konsulterna

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