A customer of ours is having some loading issues with the Outlook app so I was doing a bit of searching to see if there was something that could be done. Now this isn’t the issue since the data actually shows but it’s still a good piece of info that I’d thought I’d share.
In short, a security update for Outlook makes the Outlook app for Dynamics 365 unable to load data and to resolve this you need to add a registry D-word on the machine that runs Outlook.
It’s a bit unlucky that there are clashes between different program’s updates but a security update is seldom a bad thing so it’s good that there’s a work around for it.
Developer at CRM-Konsulterna